Multimodal communication and online negotiation: An ethnomethodological study of leadership and decision-making strategies in video-mediated ensembles.
Keywords
Loading...
Authors
Issue Date
2021-08-24
Language
en
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
As soon as March 2020 hit, the vast majority of social world went online which convinced individuals to shift to videoconferencing tools. Yet, in comparison to face-to-face interaction, video-mediated communication differs from more traditional face-to-face compositions which raises questions about how online situations affect things like decision-making and leadership which are consequential to businesses, education and other domains. This study employs Multimodal Interaction Analysis (MIA) as a methodological framework and visual transcription conventions to show how individuals make decisions and reach consensus. The results suggest that leadership is enacted ‘in-the-moment’ through communicative strategies. Leadership is not an individual accomplishment but is enacted fluidly by accumulating information from teammates, reporting facts to implicitly ask for help, assigning tasks to accomplish a goal and disagreeing with interlocutors to prevent confusion. Thus, leadership and decision-making are highly dynamic and social actors exercise them democratically in their accomplishment of goal-oriented tasks.
Description
Citation
Supervisor
Faculty
Faculteit der Letteren