Welcome to the Radboud Educational Repository
Here, Radboud University presents publications written by its students, including theses from its bachelor’s and master’s programmes, papers by students of the Radboud Honours Academy, and contributions to various Radboud journals.
Recent Submissions
Item AI Bias in Online Service Recovery(2025-07-03)As AI chatbots become increasingly common in online service recovery, concerns arise about how their use affects consumer perceptions. This study examines whether the awareness that a service agent is AI, as opposed to human, impacts perceptions of fairness, empathy, privacy, and recovery satisfaction, regardless of the quality of the recovery. Using a 2x2 scenario-based experimental design (N = 125), participants were exposed to either a high or low-quality service recovery delivered by an AI chatbot or a human agent. Results show that AI agents are perceived as less empathic, less privacy-protective, and lower in interactional fairness. Privacy and interactional fairness were perceived less when the recovery was conducted by AI, regardless of the quality of the recovery. However, recovery satisfaction was not significantly impacted by agent type. Notably, the effect of agent type on empathy was moderated by recovery quality. The study contributes to service recovery literature by incorporating AI bias into online service recoveries and highlighting that consumer perceptions are shaped not only by service quality but also by who or what delivers the service. Practical implications suggest organizations should humanize chatbot design and communicate transparently to build trust.Item Privacy concerns in AI Chatbots How privacy concerns influence the intention to continuously use AI chatbots(2025-07-03)AI chatbots have seen a large rise in adoption in the past few years, and this technology has a high potential for startups. However, information privacy concerns could potentially negatively influence the intention to keep using AI chatbots in the future. Although multiple papers have researched the influence of privacy concerns on adoption of AI Chatbots, researching the influence of privacy concerns on the intention to continuously use is rather new. This research uses the MDT-framework to understand the factors influencing information privacy concerns. A conceptual model is developed in which three antecedents of the MDT-framework, User Skill, Technological aspect, and Legal & Policy aspect are tested on information privacy concerns and in which privacy concerns are tested on intention to continuously adopt. A questionnaire has been developed, and PLS-SEM has been applied to test the hypotheses. This research found significant positive relationships between Technological aspect and Legal & Policy aspect and privacy concerns and a significant negative relationship between privacy concerns and the intention to continuously use. The relationship between technological aspect and privacy concerns has been found to be stronger than the relationship between Legal & Policy aspect and privacy concerns.Item Finding the Transatlantic Common Dominator: a case study in right-wing anti-European populist Twitter rhetoric in the Netherlands and the United States(2024-08-27)This master’s thesis explores the rhetoric of right-wing populist politicians Geert Wilders, the Dutch Party for Freedom (PVV) leader, and Donald Trump, former president and leader of the Republican Party. Specifically, it examines both leaders' anti-Europeanism and their anti-Europe rhetoric's impact on international politics. The goal is to investigate whether there is such a thing as a Transatlantic right-wing populist ideology in Europe and the EU—that is obvious on both sides of the Atlantic. Populism and specifically populism linked to anti-Europeanism are crucial concepts that will be defined in this thesis. Wilders and Trump exploit the lack of knowledge about European institutions held by the public for their political gain. Both politicians are proficient at scapegoating elites or creating divisions in society. But do they influence each other and together build a common anti-European rhetoric? Their rhetoric undermines EU policies, reduces fruitful cooperation within Europe, and affects Transatlantic relations.Item Between a Rock and a Hard Place: Canadian Diplomacy and Foreign Policy in Light of the Korean War, 1945-1957.(2024-06-30)This thesis is dedicated to researching the evolution of Canadian foreign policy in light of the Korean War. Little has been written specifically dedicated to the interaction between Canadian policymaking and the developments that were occurring in the world at this time. This work seeks to contextualize Canadian foreign policy and its level of success to within the confinements of the time and place it had to operate. Over the course of three chapters, I analyze the progress that Canada has made as a middle power through the Korean War.I will show its evolution while also highlighting its effectiveness depending on the circumstances. This thesis aims to deliver a fresh and detailed look at Canadian foreign policy during an era where it had often been considered to be an afterthought.Item Enduring War Wounds: The Legacy of Vietnam in Post-9/11 U.S. Military Engagements(2024-06-30)The Vietnam Syndrome has had a significant impact on how the American public views military operations, especially in the post-9/11 age. Originating from the traumatic events of the Vietnam War, this pattern created a deep-seated distrust and wariness towards foreign military involvements, which is reflected in the popular and governmental responses to the conflicts in, for example, Afghanistan and Iraq. The study examined how the Vietnam Syndrome affected U.S. public opinion on military actions after 9/11. The results show that patriotic emotion and military support after 9/11 tried to overthrow the Syndrome. Public support declined as battle fatigue and cynicism mounted in Afghanistan and Iraq. Rising casualties, financial expenses, and unclear objectives made this action bring back the Vietnam-era mistrust and caution. Furthermore, it shows how veterans, media, and social movements influence public debate. Critical reporting and veterans' lobbying on the long-term costs changed public opinion after politicians utilized media to favor military activities. These findings show that Vietnam's lessons still shape public opinion in military deployments overseas.
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