“I Can Help You With That”: A Study on Organizational Citizenship Behavior
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2023-07-23
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en
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Abstract
Any employee’s voluntary behavior that exceeds their job description and is
motivated by facilitating the organization’s success is called organizational citizenship
behavior (OCB). In previous research, OCB has been found to be positively associated with
organizational success. To identify related factors, this research aimed to investigate the
relationship of three attitude-affiliated variables and three subjective-norms-associated
variables with OCB. Specifically, the variables investigated in the framework of the theory of
planned behavior for attitude are person-organization fit, growth mindset, and organizational
commitment (OC), and for subjective norms organizational transparency, cultural inclusion,
and psychological safety. A questionnaire was shared among the employees of the company
Publitas, in which responses were measured on validated scales. The results show that only
OC is positively associated with OCB. Suggestions for follow-up research are provided as
well as practical implications on how to facilitate OCB at Publitas through increased OC.
Keywords: Organizational Citizenship Behavior, Theory of Planned Behavior, Organizational
Commitment
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Faculteit der Sociale Wetenschappen