1 What did you expect? The mediating effect of met expectation on the relationship of previous work experience on job satisfaction, moderated via social support

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dc.contributor.advisorFaure, Ruddy
dc.contributor.authorWalther, Charly
dc.date.issued2021-08-10
dc.description.abstractDecreasing turnover is a major goal for many companies, as it reduces the costs of training and recruitment of new employees. High turnover can stem from expectations that were not met for the employee, which leads to a decrease in job satisfaction (Taris, Feij, & Van Vianen, 2005). The current study investigated the moderation of social support on the influence of previous work experience on job satisfaction, via the moderator met expectation. An online survey was constructed using the software Qualtrics, and sent to all employees of Young Capital, a German recruitment company (n = 57). The data was analyzed with the PROCESS macro (model 14). Results showed that work experience was not significantly associated with job satisfaction. The mediation of met expectation on the relationship of work experience on job satisfaction was significant. In addition, the moderation of social support on the relationship between work experience and met expectation was also significant. The findings highlight the importance of expectations regarding work being fulfilled, increasing performance, job satisfaction and reducing turnover. Additionally, social support has the ability to buffer the negative impact of un-met expectations. Companies should focus on social support, and expectations of candidates, via specific trainings and clear communication. Lastly, further investigating the contrasting findings regarding the role of work experience should be targeted by future research. Key words: met expectations, previous work experience, job satisfaction, social support, work outcomes
dc.identifier.urihttps://theses.ubn.ru.nl/handle/123456789/14562
dc.language.isoen
dc.thesis.facultyFaculteit der Sociale Wetenschappen
dc.thesis.specialisationspecialisations::Faculteit der Sociale Wetenschappen::Psychologie::Master - Arbeid Organisatie en Gezondheid
dc.thesis.studyprogrammestudyprogrammes::Faculteit der Sociale Wetenschappen::Psychologie
dc.thesis.typeMaster
dc.title1 What did you expect? The mediating effect of met expectation on the relationship of previous work experience on job satisfaction, moderated via social support
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