1 What did you expect? The mediating effect of met expectation on the relationship of previous work experience on job satisfaction, moderated via social support
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2021-08-10
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en
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Abstract
Decreasing turnover is a major goal for many companies, as it reduces the costs of training
and recruitment of new employees. High turnover can stem from expectations that were not
met for the employee, which leads to a decrease in job satisfaction (Taris, Feij, & Van
Vianen, 2005). The current study investigated the moderation of social support on the
influence of previous work experience on job satisfaction, via the moderator met
expectation. An online survey was constructed using the software Qualtrics, and sent to all
employees of Young Capital, a German recruitment company (n = 57). The data was
analyzed with the PROCESS macro (model 14). Results showed that work experience was
not significantly associated with job satisfaction. The mediation of met expectation on the
relationship of work experience on job satisfaction was significant. In addition, the
moderation of social support on the relationship between work experience and met
expectation was also significant. The findings highlight the importance of expectations
regarding work being fulfilled, increasing performance, job satisfaction and reducing
turnover. Additionally, social support has the ability to buffer the negative impact of un-met
expectations. Companies should focus on social support, and expectations of candidates, via
specific trainings and clear communication. Lastly, further investigating the contrasting
findings regarding the role of work experience should be targeted by future research.
Key words: met expectations, previous work experience, job satisfaction, social support,
work outcomes
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Faculteit der Sociale Wetenschappen