Shared services in public administration: Are we losing control? A qualitative study of the impact of shared services on organizational structure and controllability in
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2018-07-09
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en
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The following master thesis “Shared services in public administration: Are we losing control?A qualitative study of the impact of shared services on organizational structure and controllability in Rheden.” is a qualitative diagnostic research aimed to determine the effect of shared services on controllability in Rheden and link this to the changes in structure it has brought using de Sitters (1998) perspective on Modern Sociotechnical Theory. The study is structured as a diagnostic research following the reasoning of Verschuuren and Doorewaard (2007). An instrument was created based on the structural parameters of de Sitter (1998) and the work pressure instrument by Christis, Moesker and Kersjes (2013).
The results of the study show that implementing shared services has had its impact on controllability during the first year. Employees of the organization experienced new problems and saw their ability to deal with them diminish. The changes in structure can, to a certain extent, explain this decrease in controllability, but further research would be necessary to draw a more reliable conclusion.
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Faculteit der Managementwetenschappen