Faculteit der Managementwetenschappen
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Item From the Timeline to the Streets; The Influence of Public Social Media on Street Mobilization During the Lebanese October Revolution(2024-08-11) Kremers, YoramThis research explores the role social media had in the development of the Lebanese October Revolution in 2019 and 2020. Initially triggered by the announcement of austerity measures, including a controversial tax on WhatsApp, this popular uprising gripped Lebanon for months, drawing hundreds of thousands of citizens to the streets nationwide in demand of systemic change. This study focuses on how participants of the October Revolution leveraged social media platforms to coordinate their actions and sway public opinion, ultimately impacting the dynamics of offline collective action. Its findings reveal that social media served as a crucial tool for those opposing the regime. Through desk research and interviews with Lebanese citizens who took part in the protests, this research demonstrates that the use of various online platforms enhanced the movement's accessibility and relatability, amplifying its popular and non-sectarian character, while also adding emotional weight to the uprising and giving the protests a more monumental feel. This not only boosted participation in street mobilizations but also sustained the continuity of the protests and the resolve of the participants, thereby shaping the revolution's trajectory. Keywords: Lebanon, social movements, social media, framing, mobilizationItem E-participation in Bandung, Indonesia: The influence of an online participation tool (SIPD) on the social acceptance of urban planning policies(2024-11-29) Geurts, JillText (no picture): In the last decades, the development of ICT services provided the rise of online participation in policy making. Although this shift towards a form of e-government has a considerable influence on the relationship between government and civil society, existing research sticks to explaining issues of accessibility in the process. Therefore, it is needed to provide a clear description of e-participation and the accompanied social acceptance. This to show the effectiveness of an online tool and to list conditions that can benefit social acceptance in policy making. To accomplish this, a case study of the online participative SIPD-tool was conducted in Bandung, Indonesia. The main research question is: ‘’To what extent can e-participation enhance social acceptance of development planning in Bandung?’’. The research was conducted with the help of Institut Teknologi Nasional Bandung (ITENAS). The results showed a substantial difference between theory and practice. The involved stakeholders had diverse opinions about the effectiveness of the tool and the effect on social acceptance. However, stakeholders all agreed that social acceptance is limited by lack of monitoring, communication and coordination. To effectively enhance social acceptance substantial reforms are needed in the participatory process and the broader institutional context in which it operates.Item Scaling by Integrating: Towards a Holistic Perspective on Dutch Dike Reinforcement(2024-11-15) Dijk, Vera vanThis thesis examines the scaling of the use of local soil in Dutch dike reinforcement projects (DRPs). Currently, soil for DRPs often comes from abroad, as this soil meets the strict requirements for dike soil, whereas local soil often does not. The transport of the soil generates a lot of emissions, and using soil from abroad is not circular. The use of local soil can thus contribute to the Dutch goals to be climate neutral and circular in 2050. The research objective is twofold: 1) understanding the current barriers and drivers and potential drivers of the scaling of this innovation, using innovation scaling literature; 2) understanding innovation scaling by applying current knowledge to a new innovation. A framework consisting of ten different factors was used as a starting point. As the innovation can be considered an ecoinnovation, the objective is to extend this framework to eco-innovations. The study uses a mixed methods approach, combining document analysis, surveys and interviews. The ten factors were very useful to analyze the current barriers and drivers, and the actions that can be taken in the future to scale the innovation. It was found that there currently are more barriers than drivers, which explains why the innovation is not yet scaled. The most important barriers were strict requirements for soil quality and the associated discourse, a lack of oversight on the soil streams and a lack of integration of DRPs with other spatial developments. However, there were also some drivers, such as extensive research on how to use soil that doesn’t meet the requirements, and a growing awareness of sustainability in the Dutch flood protection program. To scale the use of local soil in the future, regional objectives, ambitions, funding sources and organizations should be better integrated. In this way, soil supplying projects (such as nature developments) can be integrated with soil demanding projects like the DRP. It was also found that it was not the ten factors on themselves, but rather the interplay between them that influenced the scaling. By including five additional factors (discourse, availability of raw materials, objective, integration and flexibility) and by emphasizing the interplay between the factors, a new conceptual framework was developed. The thesis concludes by inviting other researchers to test this adjusted conceptual framework on other eco-innovations.Item Financing Climate Adaptation Through Land Value Capture(2024-11-22) Budding, TaraDue to climate change, challenges regarding sustainability and climate adaptation arise. In this research, I focus on climate adaptation measures on a small scale. Examples of these types of measures include the strengthening of dikes, widening of rivers, or constructing more greenery (e.g., green roofs, green corridors, community gardens, street trees, etc.). These measures ask for investments which raises the question of who will pay for these climate adaptation measures. In this research I explore whether these measures could be accounted for through land value capture. The main research question of this research is formulated as follows: What do the land value capture negotiations look like to the participating actors and, to what extent can the negotiations be optimised in order to account for climate adaptation?Item Not Trusting at Face Value: the Impact of Performance Management on Intra-Organisational Trust in Dutch Universities.(2024-12-16) Abbenbroek, AylaIn order to become economically competitive at a global scale, the Netherlands has increasingly focused on the quality of their education. One way educational quality was thought to be achieved was through New Public Management theories which would make the sector more transparent and efficient. A manifestation of NPM application is performance management: the institutionalisation of formal control instruments, which has led to a quantification of everyday activities into comparative statistics. Simultaneously, research has found that trust is an important dimension in achieving and attaining educational excellence. Therefore, this study tries to depict how the institutionalisation of formal control mechanisms has affected intra-organisational trust within the Dutch Higher Education Sector. It does so through an inductive research approach, utilising Exploratory Data Analysis. The study consists of a two-step case-study of Radboud University. The first step analyses publications by the university to understand its organisational structure and strategic orientation. In the second step, academic staff was interviewed about their experiences and perceptions around the topics of performance management, quantification, trust within and between departments and the organisational characteristics of the university. The data showed that Radboud University enjoys high levels of intra-organisational trust fostered through a common identity, a strong sense of community, the facilitation of interaction among peers, and the opportunity for staff members to voice their concerns and provide input in decision-making processes. It showed that intra-organisational trust was retained through high levels of benevolence and integrity among staff members. In contrast, instruments that cause competition or solidify hierarchical structures, were perceived as a risk to engage in cooperation and trust-relations, and could potentially harm intra-organisational trust. The study concludes that formal control mechanisms have not directly affected intra-organisational trust at Radboud University, however the structures it has created could do so in the future. Keywords: Formal control mechanisms; performance management; intra-organisational trust; New Public Management; Dutch Higher Education; Exploratory Data Analysis.