Using participatory methods to enhance psychological ownership of process owners
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2022-06-22
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en
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This study examined whether the positive framing of Appreciative Inquiry (AI) can be applied to the Group Model-building approach and if this approach results in a different conceptual model than when Group Model-building (GMB) is applied in its traditional approach. An experimental set-up was used, i.e. there was a test group and a control group when carrying out the sessions. The topic for the conceptual models was employee ownership. The final model was used to find (policy) interventions to increase psychological ownership by the process owners of Strukton Rail Nederland (SRNL). SRNL was the investigated organisation for this case study.
In total, three sessions were organised to gather the data for this research to answer the following two research questions: (1) What are the effects of incorporating appreciative inquiry when building group models compared to the traditional approach? And (2) What are the possible (policy) interventions for increasing psychological ownership among the process owners of SRNL?
The results of the study show that the effects of incorporating AI when building group models compared to the traditional approach are: (1) greater engagement of participants, (2) a better / more positive experience of the session, according to participants, and (3) a positive framed model which focuses on the ‘good’ things, i.e. a success-oriented model. Thus, incorporating AI into GMB benefits the group process. This process leads to a different conceptual model than when building group models in the traditional approach. Furthermore, 11 (policy) interventions were identified for increasing psychological ownership among the process owners of SRNL. Quick-wins are recommended to implement immediately, and the complex interventions require more investigation and a detailed long-term plan.
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Faculteit der Managementwetenschappen