Boosting with Friction: The Effects of Design Friction on Deliberation in the Context of Privacy Decisions
Boosting with Friction: The Effects of Design Friction on Deliberation in the Context of Privacy Decisions
Keywords
Authors
Date
2020-07-01
Language
en
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
People face privacy decisions every day. Digital consent forms aim
to acquire consent by a user, but often fail in this aspect by nudging
a user towards a certain direction. The user is pushed to make a non-
deliberate choice, often resulting in a privacy-unfriendly decision. While
quite a lot is known about design patterns that can foster this type of
behavior, not much is known about design patterns that can boost decision
making, to empower a user to make a more deliberate decision. This study
investigates the use of a design pattern called friction to bring forth this
deliberation. We looked at the privacy decision, deliberation and user
experience of our participants when interacting with a friction pattern
compared to a neutral design. Even though no signi cant results were
found for these three factors, we do have ground for further research on
the matter.
Description
Citation
Supervisor
Faculty
Faculteit der Sociale Wetenschappen