Designing an innovative organizational concept A qualitative in-depth case study into the design process of an innovative organizational nursing home concept in which various internal and external actors were involved
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2021-06-23
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en
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Abstract
There is an increased interest in innovative organizational concept of providing nursing home care. Before such an innovative organizational concept can be used it first needs to be designed and subsequently be implemented. However, scientific insights into the design process of innovative organizational concepts are minimal. Further, a lot of actors are involved in the design process of innovative organizational concepts. In scientific literature, the focus is mainly on the views of only a small subset of these involved actors. Furthermore, these views are only independently assessed, without showing the differences and/or similarities (interplay) between the views of the various involved actors. These gaps were filled by this qualitative in-depth case study about a Dutch organization in which an innovative organizational nursing home concept was designed for one of their locations. Data was collected by documents and interviews with sixteen involved internal and external actors, which had various functions during the design process. In this way the differences, similarities and interplay between the individual views of various involved external and internal actors with regards to the design process of the innovative organizational concept could be assessed. This resulted in the identification of the design process of an innovative organizational concept for which an original organizational concept was used as inspiration, derived from the individual views of the various interviewed internal and external actors that were involved. Generally, elements of the original organizational concept were on the one hand incorporated in the innovative organizational concept with adaptations to fit the context. On the other hand, the involved actors deviated from some elements of the original organizational concept during the design process of their innovative organization concept. Further, the study showed the interplay between the various involved internal and external actors during this design process of the innovative organizational concept. To conclude, this study identified facilitators and barriers that can occur during the design process of an innovative organizational concept in an organization.
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Faculteit der Managementwetenschappen