If you need care, please get in line
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2019-11-27
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en
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Abstract
In the Netherlands, it is no exception anymore that clients have to wait for the care they need. The (prospective) clients of the healthcare institution ZZG zorggroep are familiar with this phenomenon – many older people are on a waiting list for a place in a protected or sheltered residence. Those waiting lists undermine the goal of ZZG zorggroep: offering the right care for the right patient at the right time. ZZG zorggroep designed a handful of measures to deal with the waiting lists. This study evaluates this intervention by 1) determining if these measures are attenuating or amplifying and 2) the influence of these measures on the complexity of the organisational structure. This objective leads to the following two research questions:
Central research question 1: Are the measures, relative to the occurring problems, attenuating or amplifying?
Central research question 2: What influence do the measures have on the complexity of the organisational structure of ZZG zorggroep?
In this context, attenuation refers to the extent to which the measure removes the disturbance and amplification refers to the extent to which the measure creates ways to deal with the disturbance.
Based on literature analysis of the diagnosis and design phases of interventions and a review of the literature on the complexity of organisational structures, documents of ZZG zorggroep were analysed, and interviews with employees of ZZG zorggroep were conducted. The analysis of the collected data shows that most measures enhance the regulation capacity of ZZG zorggroep to deal with the waiting lists. Furthermore, the measures were not unnecessarily complicating the organisational structure. Based on these findings, it is recommended that more attention should be paid to attenuation of the causes of the waiting list problem. This could be done by further research on the influence of the relation between the informal caregiver and the patient on the waiting lists.
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Faculteit der Managementwetenschappen