Towards a socio-technical framework for designing a collaborative community
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2022
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en
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The organizational environment is changing fundamentally as the nature of work is becoming increasingly complex and knowledge based. The limitations of traditional organizational design theories have become increasingly apparent. This highlights the need for collaborative organizational forms that go beyond the boundaries of a single organization. A collaborative community is such a form that emerges in society that we do not know how to design for. Guided by this new paradigm and the need for a better contextualized understanding, this research aims to gain a better understanding of how to (re)design a collaborative community. Consequently, the research question is: ´Do the suggested design elements support the design of a collaborative community?’ To answer this question, this research compares an empirical organizational structure with the current understanding of a sociotechnical systems design and interorganizational collaboration. Qualitative research is done in an organization that fits the concept of a collaborative community. In two different sections of the organization six interviews were conducted. As a result, the expected design elements, ‘design specifications’, ‘governance structure’, ‘frame and shared purpose’ and ‘support systems’, where found to play an essential part in designing for a collaborative community. A sociotechnical systems design perspective provides useful parameters to make sure an organization has a simple structure with low structural complexity.
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Faculteit der Managementwetenschappen