Motives for implementing ERP and their consequences on managerial control
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2023-08-22
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en
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Abstract
This thesis considers the consequences that may emerge from the motivations from the
implementation of ERP, from strategic to technical, and views the changes that occur in the
organization and by extent its managerial control systems. The subject of the case study
concerns a medium sized accountancy organization, which has implemented an ERP system in
2022.
On the basis of the findings of the literature, 5 generalized patterns are identified as a
consequence of implementing an ERP system. These are along the dimensions of transparency
within the organization, flexibility of procedures and systems, interdependence between
departments and entities, (de)centralization roles and departments and lastly the presence of
workarounds. These were consistently present between both the technically motivated and
strategically motivated implementations, and lead to limited consequences on managerial
control. This trend was consistent with the findings, where the patterns where present except for
the presence of workarounds, and limited changes were observed within the managerial control
systems of the firm.
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Faculteit der Managementwetenschappen