Role Ambiguity and Role Conflict at Work

Abstract

This study aimed to gain insight into (1) the direct relationship between role ambiguity, role conflict and occupational stress, as well as job satisfaction, and (2) the moderating role of supervisor support, and (3) job crafting between these relationships. In doing this, it was attempted to validate useful buffers for the effects of role ambiguity and conflict in the context of work. The hypotheses were tested by using a cross-sectional design including an online survey with a convenience sample. 121 employees were included within this study. Two multiple regression analyses were performed, revealing that role conflict had significant effects on occupational stress and job satisfaction. Role ambiguity had only a significant effect on job satisfaction. The moderation effects were all non-significant. Nevertheless, the study emphasizes the importance of counteracting against the negative effects of role ambiguity and conflict. Key words: role ambiguity, role conflict, supervisor support, job crafting, occupational stress, job satisfaction