Barriers to technology acceptance in healthcare: Investigating the role of technostress in the acceptance of eHealth among healthcare professionals

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The current pressure on the healthcare sector has caused a multitude of problems which are largely related to the understaffing in the sector. Technological innovations in healthcare, called eHealth, are often used to alleviate pressure on healthcare professionals. However, oftentimes the introduction of new technologies can lead to negative stress responses related to the technology, coined technostress, inhibiting the acceptance and use of new technologies. This study investigates how technostress affects the intention of healthcare professionals to accept and use eHealth systems. To answer this question, the study conducted sixteen semi-structured interviews with nurses, physicians, and a clinical physicist from seven hospitals across the Netherlands. The results demonstrate that forms of technostress a healthcare professional experiences when working with current technology affects their view of future eHealth implementations. For instance, healthcare professionals’ experience with unreliable technologies affects their view on how new eHealth implementations would assist them, anticipating similar problems and more time required to effectively use and learn the system. The study suggests that healthcare professionals’ behavioural intention is based on their evaluations of performance expectancy, effort expectancy, and any social influences they experience. When experiencing technostress, healthcare professionals’ evaluations of performance expectancy and effort expectancy are affected.
Faculteit der Managementwetenschappen