The impact of IT on coordination between self-managed teams
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2020-09-01
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en
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Abstract
Purpose – Today’s dynamic world and markets have given rise to self-managing organisations,
with Holacratic organisations being the most prominent type. Within Holacracy, in order to
effectively and efficiently achieve the business’ goals, the self-managing teams need to have
mechanisms of coordination in place. Therefore, this thesis aims to examine how IT tools can be
used as a coordination mechanism between self-managing teams in a Holacratic organisation.
Design/methodology/approach – This qualitative study was conducted through interviews at a
Holacratic software development company situated in the Netherlands. The interviewees were
selected carefully based on a set of criteria. The collected data was coded and analysed using
template analysis and thereafter presented in the results chapter of the thesis.
Findings – Many interdependencies relating to coordination were found during the interviews,
namely shared resources, producer-consumer relationship and simultaneity constraint.
Furthermore, it explored various coordination methods that can help to mitigate these
interdependencies. Different IT tools were then identified that help self-managing teams in the
Holacratic organisation to deal with these interdependencies.
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Faculteit der Managementwetenschappen