The impact of IT on coordination between self-managed teams
Purpose – Today’s dynamic world and markets have given rise to self-managing organisations, with Holacratic organisations being the most prominent type. Within Holacracy, in order to effectively and efficiently achieve the business’ goals, the self-managing teams need to have mechanisms of coordination in place. Therefore, this thesis aims to examine how IT tools can be used as a coordination mechanism between self-managing teams in a Holacratic organisation. Design/methodology/approach – This qualitative study was conducted through interviews at a Holacratic software development company situated in the Netherlands. The interviewees were selected carefully based on a set of criteria. The collected data was coded and analysed using template analysis and thereafter presented in the results chapter of the thesis. Findings – Many interdependencies relating to coordination were found during the interviews, namely shared resources, producer-consumer relationship and simultaneity constraint. Furthermore, it explored various coordination methods that can help to mitigate these interdependencies. Different IT tools were then identified that help self-managing teams in the Holacratic organisation to deal with these interdependencies.
Faculteit der Managementwetenschappen