ACCENT IN HEALTHCARE: INFLUENCE OF PERSONALITY AND ACCENT ON HOW THE DOCTORS ARE PERCEIVED

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2024-06-21
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en
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The present study aimed to gain insights into the impact of (non-)native accents of French, Ukrainian, and British speakers in English and the personality of the listeners on doctors' perceived competence, trustworthiness, and comprehensibility. Dutch students of universities evaluated one speaker of one of the three accents. They were also asked to indicate where they think the speakers are from. The results show that British-accented doctors are perceived to be more competent, trustworthy, and comprehensible than both Ukrainian and French-accented speakers. However, with regard to comprehensibility, both Ukrainian speakers were evaluated significantly differently as well as one French and one of the Ukrainian speakers. Additionally, the honesty-humility, emotionality, and openness to experience of the listener influenced how the participants perceived the trustworthiness of the doctors. The emotionality dimension also impacted the evaluated comprehensibility. The correct identification of origin of the speaker positively influenced the evaluations of all three measures.
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