Enhancing Employee Satisfaction and Strengthening Workplace Relationships through Feedback Sharing: Employee Perspectives in Eldercare
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2025-04-15
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en
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As organizations move away from traditional annual performance reviews, alternative feedback mechanisms are gaining prominence. While feedback is typically aimed at improving performance, its role in enhancing employee satisfaction and workplace relationships remains underexplored. This study investigates what feedback-sharing characteristics employees in a medium-sized Dutch eldercare organization consider most effective for boosting satisfaction and strengthening relationships with colleagues and supervisors. Data were collected through a vignette-based survey and a supplemental interview with the works council.
Findings reveal a preference for frequent, informal, and constructive feedback over formal, rigid systems. Employees value real-time responses, engaged supervisors, and a psychologically safe environment that promotes open dialogue and curbs workplace gossip. Opinions on mandatory feedback are mixed—some appreciate its inclusivity, while others favor voluntary participation. Anonymous feedback is generally rejected due to associations with distrust and miscommunication. Supervisor visibility and approachability are seen as vital to improving relationships and satisfaction.
The results offer practical insights for the organization and others in the eldercare sector aiming to enhance feedback practices. A supportive, inclusive feedback culture where employees feel heard and respected is essential not only for satisfaction, but also for overall workplace harmony. This study highlights the social dimensions of feedback beyond performance improvement.
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Faculteit der Managementwetenschappen