The relationship between bureaucratic structures and quiet quitting
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2024-06-25
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en
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Quiet quitting is a widespread societal problem that affects many organizations on a global scale and has a negative impact on the well- being of many organizations and employees today. Therefore, this thesis aims to clarify the relationship between organizational structures – specifically bureaucratic structures, characterized by centralization, specialization and formalization - and quiet quitting, which is characterized by a lack of intrinsic motivation. It aims to explore how the satisfaction of psychological needs (autonomy, competence and relatedness), as outlined by the Self-Determination Theory (SDT), contributes to this relationship. A cross- sectional online questionnaire (N = 230) of Dutch employees is used to examine whether the satisfaction of these needs mediates the effect of the organizational structural characteristics on quiet quitting. Statistical evidence was found for a positive relationship between the bureaucratic structural characteristics of centralization and specialization and quiet quitting, while formalization showed a negative relationship. In addition, personal fulfilment of competence, relatedness and autonomy mediated this relationship, with autonomy showing the most significant mediating effect. In conclusion, the findings highlight the role of structural characteristics in shaping employee motivation and quiet quitting, implying that organizations should focus on creating a supportive work environment to enable the right organizational behaviors.
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Faculteit der Managementwetenschappen