The effect of humour on the user experience of a chatbot within a gaming environment
Keywords
Loading...
Authors
Issue Date
2021-06-18
Language
en
Document type
Journal Title
Journal ISSN
Volume Title
Publisher
Title
ISSN
Volume
Issue
Startpage
Endpage
DOI
Abstract
Chatbots are becoming increasingly popular within the world of Artificial
Intelligence and natural language. They can have a multitude of purposes,
such as customer service, social and emotional support, information, entertainment,
and redirection. The problems faced by chatbots, like being
irritating, repetitive or intimidating, resemble obstacles where humans use
humour to overcome. Additionally, humans interact similarly with computers
as with other humans. During the experiment, a small-talk text-based
chatbot was developed that can play the game Connect Four. A chatbot
with neutral, polite dialogue was compared to a chatbot with added forms,
puns and humorous remarks, of humour. The user experience was measured
by using the Technology Acceptance Model. This way, this thesis tries to
provide insight into the role of humour on the user experience within a gaming
environment. The results suggest that there is no significant effect of
humorous responses on the user experience when using the chatbot. Nevertheless,
there is a significant correlation between Perceived Ease of Use and
Perceived Usefulness, Perceived Usefulness & Perceived Ease of Use and Attitude
towards Using, Perceived Usefulness & Attitude towards Using and
Behavioural Intention to Use of the Technology Acceptance Model.
Description
Citation
Supervisor
Faculty
Faculteit der Sociale Wetenschappen