Understanding the socio, technical and organisational factors influencing intended telecommuting continuance after COVID-19 A case study on post-pandemic telecommuting continuance
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As a result of the global COVID-19 outbreak, approximately half of the Dutch workforce started telecommuting and another one forth indicated to want to (partially) remain doing so according to the NEA-COVID19 research by the TNO. While prior telecommuter research has shed light on the components making up the intended continuance level of telecommuting, these studies were conducted before the outbreak of COVID-19. One can imagine that the current pandemic has changed prior belief structures towards continued telecommuting. The decomposed theory of planned behaviour (TPB) can be used for predicting the behavioral intention to continued telecommuting, as it helps identify belief structures influencing the attitude, behavioural control and subjective norm towards telecommuting. Yet, priorly identified belief structures underlying the three components within the decomposed TPB are often contradictory across studies and disciplines. This current case study adopted a socio-technical systems (STS) lens in the hopes of providing such a method through assessing the effect of antecedents within a telecommuters’ personal, technical, and organisational- structure subsystem on the three determinants of behavioural intention.
Faculteit der Managementwetenschappen