Hybridity of institutional logics in Dutch museums: How hybridity influences job demands, decision latitude and social support

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Institutions influence organizational functioning. Institutions are ‘’regulative, normative and cultural-cognitive elements that, together with associated activities and resources, provide stability and meaning to social life’’. Additionally, by applying a theory called institutional logics scholars are able to gain insight on how the rather abstract institutions are embedded in organizations and how these influence organizational functioning. The presence of two or more institutional logics in an organization is called hybridity of logics (from now referred to as hybridity). Subsequently, it has been mentioned in the literature that hybridity may result in conflicting situations in organizations. Several clues points towards a relationship of hybridity with elements that cause work stress. Work stress in organizations is accompanied by various negative consequences. Therefore, it seemed relevant to shed light on the potential relationship between hybridity and elements which cause work stress. Eventually, it was attempted to capture this relationship within the context of Dutch small and medium museums. The following question was proposed: ‘’How does hybridity of logics influence job demands, and thereby decision latitude and social support within Dutch museums?’’ Information was retrieved by conducting four case studies in which organizational members were interviewed. The findings suggest, generally spoken, that a manifestation of hybridity in the form of a professional logic and market logic may possibly have a relationship with substantial job demands in this context. Probably, the decision latitude to deal with these demands may sometimes be limited due to the manifestation of hybridity. In general terms, substantial job demands and limited decision latitude may have been arisen by the idea that the professional logic goes along with beliefs and norms towards elements such as properness and authenticity which does not go together with values of the market logic such as cost minimization and being commercially-oriented. Furthermore, aligned perceptions amongst employees towards the manifestation of hybridity, might result in a social support which remains unaltered under the influence of hybridity.
Faculteit der Managementwetenschappen