The physician perspective of patients’ empowerment: A study of Zorgkaart Nederland
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2019-06-25
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en
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This thesis explores what role Zorgkaart Nederland plays in the daily practices of Dutch hospitals. Zorgkaart Nederland is an online evaluation website where patients can share their experiences, write evaluations, and grade their healthcare providers, such as doctors and health insurers. This research contributes by providing new insights into the unexpected or unintended effects of Zorgkaart Nederland to daily practices of physicians. This exploratory case study was conducted with different physicians from two medium-sized regional Dutch hospitals. Results indicate that the most unexpected or unintended effects of Zorgkaart Nederland are publication bias, the reliability of a review, the accessibility of patients after a review, the vulnerability of physicians, the expectations of patients about a consult with physicians, and the increasing empowerment of patients. Except for the negative effects, some physicians also believe in concepts of Zorgkaart Nederland if patients write more reviews online to get a fair and reliable overview of the available and best fitting physicians.
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Faculteit der Managementwetenschappen