Community Wall: An Intervention to Increase Organizational Citizenship Behavior in Intersectional Teams at Collaborative Workplaces
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2022-07-15
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en
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Abstract
Organizational citizenship behaviors (OCBs) describe prosocial behavior at the workplace,
which is important for the process of innovation. There are different factors described in the
literature to be important predictors of OCBs. In Study 1, 37 employees of intersectional teams
filled in a questionnaire to investigate which of seven factors (familiarity, identification, social
dominance orientation, belongingness, uniqueness, attitudinal organizational pride (AOP),
motivation to exchange) are important predictors of OCBs and its precursors. Identification,
uniqueness, belongingness, and AOP were found to be important predictors. Furthermore,
uniqueness and belongingness were confirmed to be two factors of inclusion. An increase in
identification leads to an increase in belongingness; an increase in inclusion leads to an increase
in AOP; lastly, an increase in AOP as well as in inclusion leads to an increase in OCBs.
Therefore, an intervention tackling these four factors was applied to increase OCBs. A
community wall showed employees identifying with their workplace together with statements
why they are proud to work there and what they share about work with their friends. The
community wall was constructed using social proof, liking and consistency, aiming to increase
employee’s identification, belongingness, uniqueness and pride. Due to the found predictability
of these four variables for OCBs, OCBs were assumed to increase when the tackled variables
increase. No increase in identification, belongingness, uniqueness and pride, nor in OCBs was
found after the intervention. The effectiveness of the community wall was not proven in this
study.
Keywords: Organizational Citizenship Behavior, Identification, Inclusion, Attitudinal
Organizational Pride
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Faculteit der Sociale Wetenschappen