New Public Management in healthcare organizations

dc.contributor.advisorVisser, Max
dc.contributor.authorBakx, Jennifer
dc.description.abstractThis interview-based case study explores how performance measurement shapes the daily practices within tanteLouise, a healthcare organization which provides healthcare to more than 1,100 clients with almost 1,800 employees and 850 volunteers in different municipalities in West-Brabant, the Netherlands. Healthcare organizations have to meet quality requirements from governments, municipalities, health insurers and care administration offices, meet the demanding needs of clients, provide effective, efficient and affordable healthcare and be transparent towards external parties and the public all simultaneously. As a result, New Public Management introduced itself to move public sector organizations towards more efficiency and effectiveness in their daily practices and to raise their accountability and transparency about their everyday activities. Data is collected through semistructured interviews and reviewing relevant documentation. This case study gains a deep understanding of the (un)intended consequences of performance measurement practices in healthcare. Additionally, it provides useful (new) insights into how healthcare organizations can manage their performance in order to fulfill their obligations. It is concluded that measuring performance in healthcare is indispensable in guaranteeing the organization’s continuity. These measurement practices bring up several intended and unintended consequences, differing across the strategic, tactical and operational management levels. Keywords: New Public Management, performance measurement practices, unintended consequences, healthcare organizations, the Netherlands.en_US
dc.thesis.facultyFaculteit der Managementwetenschappenen_US
dc.thesis.specialisationAccounting & Controlen_US
dc.thesis.studyprogrammeMaster Economicsen_US
dc.titleNew Public Management in healthcare organizationsen_US