The use of e-learning as a valuable technology for the quality of work performance. A qualitative research about the influence of the use of e-learning on the quality of work performance of employees in public organizations.

Abstract

Nowadays, more and more e-learning is used for employee training and development. However, little attention in the scientific literature has been paid to the use of e-learning in work environments and the effect of it on employees’ work performance. Therefore, this research gained insights into the influence of the use of e-learning on the quality of work performance of employees in public organizations. Eleven employees of two public organizations were interviewed. The data was collected and five themes that emerged from the data were discussed. These themes are: knowledge provided in e-learning, motivation to use e-learning, influence of the use of e-learning on task performance, job satisfaction and work flexibility. A theoretical e-learning model was developed and showed that information quality and perceived usefulness of e-learning influence the quality of work performance of employees in public organizations. The aspects task performance and adaptability in dynamic work situations could be influenced by the use of e-learning. The aspect well-being could not be influenced by the use of e-learning. The results of this study contribute to the scientific knowledge about the influence of the use of e-learning on the quality of work performance of employees in public organizations.