Should I Say It or Write It? The Role of Spoken and Written Gratitude in Job Satisfaction
Expressing gratitude when an individual reaches a certain milestone, accomplishes a task or receives a tangible or intangible gift has been shown to be important in human interactions. In addition, spoken and written gratitude is considered to motivate employees and consequently increase their job satisfaction. The current study aimed at answering the question of which form of gratitude intervention (written, spoken or no gratitude) had an effect on job satisfaction. A between-subject online experiment with 96 participants that have work experience in the Netherlands was conducted. It was concluded that the effect of expressing gratitude (either in spoken or written form) on job satisfaction was minor. However, when it has to be opted for, spoken gratitude was shown to influence job satisfaction more than written gratitude. Therefore, there was only a partial support from the literature to the findings of the present study.
Faculteit der Letteren