The relationship between contracts, control and trust: A field study of the client-supplier relationship between HumanCapitalCare en IT&Care
This thesis makes sense of the contract-control-trust nexus in a client-supplier relationship between HumanCapitalCare and IT&Care. The relationship between contracts, control and trust will be analysed from both a rational and a relational perspective. This research takes an interpretive perspective in which sensitizing questions will be developed to come up with interview questions. The interviews were held with both employees of HumanCapitalCare and IT&Care and document analyses were conducted. This thesis concludes that the relationship between contracts, control and trust in the client-supplier relationship between HumanCapitalCare and IT&Care is shaped and changed through both rational managerial decisions (rational perspective) and relations between different actors, both human and non-human (relational perspective).
Faculteit der Managementwetenschappen