The impact of teleworking during COVID-19 on perceived performance of employees: a qualitative study
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2022-03-29
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en
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The purpose of this study was to investigate how employee’s perceived performance changed because of the increased hours of teleworking due to the COVID-19 pandemic and to determine which bottlenecks and opportunities they experienced while teleworking. The data was collected by conducting twelve interviews with employees that had to work more hours from home due to the pandemic. Participants were found through referral sampling. The results showed that respondents had a negative experience with working more hours from home considering their performance. It was also found that there are opportunities when working from home, such as less travel time and more flexibility in planning working hours. There also were bottlenecks such as social isolation and decreasing health that changed the perceived performance of employees negatively, resulting in a lower perceived performance. It became visible that employees became used to teleworking and were less bothered by it over time. Furthermore, employees perceived the bottlenecks as more intense when they worked from home full-time compared to part-time.
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Faculteit der Managementwetenschappen