Accent Influence in Healthcare: Examining Trust and Competence Perceptions Among Native Dutch Listeners.
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2024-06-07
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en
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Accented speech plays an important role in intercultural communication. Our study investigates the influence of Ukrainian-accented, French-accented, and standard British-accented English on perceptions of trustworthiness, competence, and comprehensibility in patient-doctor communication among native Dutch university students. Furthermore, we explore the impact of listener personality traits, specifically conscientiousness and extraversion. We used audio recordings of male speakers with different accents to speak a standardized medical message. Results revealed a significant correlation between non-native accents and lower ratings of trustworthiness and competence aswell as comprehensibility. This supports our hypotheses that accentedness impacts listener perceptions. The findings highlight the importance of understanding accent biases in healthcare and suggests that personality traits do not have a significant effect. This research fills a notable gap in the literature on the perception of Ukrainian and French accents and underscores the need for further investigation into the relationship between accented speech and psychological factors in intercultural communication.
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