Information systems in supermarkets. A case study in two supermarket chains

dc.contributor.advisor	Aernoudts, R.H.R.M.
dc.contributor.author	Haaren, Bart van
dc.date.issued	2016-07-12
dc.description.abstract	This study examines how employees in supermarkets perceive the control that results from the implementation of information systems (IS). It does this by conducting a case study at two supermarket chains, Jan Linders and PLUS, and placing the data that is gathered in a newly developed framework for classifying control. This framework is based on the enabling & coercive and panoptic & empowering classifications of control. These classifications show overlap with one another and are not as distinct as literature states they are based on a relational approach to IS. The results of this study show that employees in supermarkets are positively oriented to the IS. There is an increase in control but this is not perceived as being negative but more as positive since it provides better support. Also employees feel empowered in the quality of decisions they make even though they make less decisions then before the IS implementation.	en_US
dc.identifier.uri	https://theses.ubn.ru.nl/handle/123456789/1784
dc.language.iso	en	en_US
dc.thesis.faculty	Faculteit der Managementwetenschappen	en_US
dc.thesis.specialisation	Accounting & Control	en_US
dc.thesis.studyprogramme	Master Economics	en_US
dc.thesis.type	Master	en_US
dc.title	Information systems in supermarkets. A case study in two supermarket chains	en_US

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