Understanding overtourism through Amsterdam's hospitality lens
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2024-06-21
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en
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Following the media and other discourse on overtourism in Amsterdam, a negative image is created, with a multitude of negative impacts on the residents of the city. In the meanwhile, the hospitality sector in Amsterdam is heavily providing from this overtourism. This research focuses on how the perspectives of hospitality workers challenge or confirm the current discourse on overtourism in Amsterdam. This is done through qualitative semi-structured interviews with a specific focus on personnel in eateries, establishments with a relaxed ambiance and relatively small prices, and document analysis of a selection of newspaper articles. The research uses the concepts of habitus, capital, and field by Bourdieu to explain the differences between tourists and residents of the city of Amsterdam. The research found that the perspectives of hospitality workers challenge the current discourse. The perspectives of hospitality workers are generally positive, while the current discourse is very negative. This difference in perspective can be explained through the differences in impact found. The hospitality workers experience positive impacts, while the current discourse is more focused on residents who experience nuisance.
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Faculteit der Managementwetenschappen