Process innovation is like riding a Tandem: Complementarities between organisational and technological process innovation and their effects operational efficiency in the manufacturing industry
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2024-07-01
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en
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Abstract
This study assesses the relationship between technological process innovation and organisational process innovation and their combined effect on operational efficiency. Additionally, where other studies often ignore the direction of the relationship between technological and organisational innovation this study tries to identify whether organisational and technological process innovations interact sequentially or simultaneously.
The empirical data was collected through the European Manufacturing Survey (EMS) and five interviews with production managers in manufacturing firms. The results show no significant complementary effect of technological and organisational process innovation on operational efficiency. Also no direct effects were identified. The interviews showed that manufacturing firms can adopt new technological and organisational process innovations simultaneously and sequentially in the industry 4.0 context. The results imply that managers should pursue both technological and organisational innovation in congruence.
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Faculteit der Managementwetenschappen