Trust the (participation) process? Exploring the interplay between trust and citizen participation
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2024-08-27
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en
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Abstract
Currently the average lead time of a housing project in The Netherlands is 10 years while the country also faces shortages leaving citizens without housing options. One of the causes of the housing shortage are litigation processes against the housing projects. litigation has seen a large rise in the last few years. Literature shows that the key factor for starting litigation and participation procedures is trust. This thesis looks at participation procedures and specifically the role of trust within those procedures using the paper ‘Going the Distance’ by Corbett & Le Dantec as a base for operationalization. This thesis analyses the role that trust plays within the participation process to identify conclusions based on a case study review. The two cases that were reviewed revealed the practices put forth by the Corbett & Le Dantec were found in the practical field along with newfound findings. These newfound findings include intentionality, the need for full participation, after care. The recommendation for an expansion for the initial framework is proposed to include these findings. Findings also revealed that the type of participation does not affect the outcome of it, based on litigation procedures.
Keywords: Participation, Trust, litigation, ‘Trust-theory’, participation types
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Faculteit der Managementwetenschappen