The enabling effects of the balanced scorecard
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Issue Date
2019-10-23
Language
en
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Abstract
This Master Thesis elaborates on the enabling effects that exist within the Balanced Scorecard as a
rhetorical machine. With the help of the rhetorical machine by Busco and Quattrone (2015), the
functioning of the Balanced Scorecard can be investigated within TenneT TSO Arnhem. Furthermore,
the enablingness of the Scorecard of the company is elaborated on. With this, the impact of
incomplete performance indicators on the functioning of the Balanced Scorecard can be evaluated.
Both theories will be tested by conducting interviews within TenneT TSO Arnhem, a company that
maintains the transporting service for electricity. The Balanced Scorecard within TenneT TSO
Arnhem can best be described as being enabling. However, the company should focus on creating
clearer linkages between the performance indicators and the strategy of the firm. With regard to
the rhetorical machine, several functions are in place. Multiple improvements need to be made to
let the rhetorical machine come forward more clearly within the firm. For instance, increasing firmwide
involvement with the Balanced Scorecard can lead to an increase in the continuous pressure
on the performance indicators in place.
Keywords: Balanced Scorecard, Rhetorical machine, Enabling control.
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Faculteit der Managementwetenschappen