Boosting Hospitality's Dynamic Capabilities through Responsible Leadership and Agility
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2024-06-28
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en
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This master thesis explores responsible leadership and strategic agility within the hospitality sector, investigating their antecedents and implications. Responsible leadership in this context emphasizes traits like empathy, integrity, and inclusivity, creating a positive workplace culture that promotes employee well-being and organizational sustainability. Strategic agility is crucial for managing dynamic challenges, such as the COVID-19 pandemic, by enabling leaders to adapt quickly to changing environments and stakeholder needs. Based on qualitative interviews with leaders in the hospitality industry, the study identifies individual and organizational factors shaping responsible leadership practices. Personal qualities such as empathy and adaptability are found to significantly influence leadership behavior, while organizational elements like training programs and culture play a crucial part in supporting these behaviors. The research underscores that responsible leadership acts as dynamic capabilities essential for organizational resilience and long-term success. The findings contribute to existing literature by providing insights specific to the hospitality industry, highlighting the intersection of personal values, organizational culture, and leadership agility in fostering effective leadership practices. Ultimately, this thesis advocates for a holistic approach that combines individual qualities and organizational support to enhance leadership effectiveness and adaptability in dynamic business environments.
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Faculteit der Managementwetenschappen