Are Physiotherapists overworked due to the changed environment? A research about the influence of the changed environment on the workload of physiotherapists in terms of regulatory and operational activities.
It is a turbulent time for physiotherapists. The workload would be too high and the power of the insurance companies too big. Currently, the problem in this sector became also on the agenda of the Dutch politics. Parliamentary questions were asked. To get a deeper insight in the problem, this research aimed to gain insight into the workload of physiotherapists in order to advise them to adapt to the changed environment. In the past, two big changes have resulted in three added activities. This research used the theory of De Sitter, Achterbergh and Vriens and Ashby to classify the activities physiotherapists have to perform in terms of regulatory and operational activities. Based on a questionnaire, filled out by 314 physiotherapists, conclusions could be drafted. The results have shown that the workload of physiotherapists have been increased, due to the changed environment. Especially physiotherapists who worked before the changes, experience a higher level of workload. To couple this to the used theory, the workload of physiotherapists have been increased, but the regulatory potential to cope with these changes has not increased. The two biggest problems as a results of the changes are the amount of administrative work and the negotiation with insurance companies.
Faculteit der Managementwetenschappen