Effects of conversational memory on user experience in chatbots

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dc.contributor.advisorDe Sa Siqueira, M. A.
dc.contributor.authorKarelse, K.
dc.date.issued2020-07-10
dc.description.abstractChatbots are computer programmes designed to simulate conversation with human users, especially over the internet. In this thesis the effects of conversational memory on the user experience, and specifically certain aspects of the user experience measured using the Technology Acceptance Model, are presented and tested. Conversational memory entails that the chatbot can refer back to a previous conversation between itself and a user. A chatbot without conversational memory will serve as the control condition, and a chatbot with conversational memory will serve as the experimental condition. The results show that users find a chatbot with conversation memory easier to use, and experience a more positive attitude towards using it, whereas the social presence and usefulness are not significantly higher.en_US
dc.embargo.lift10000-01-01
dc.embargo.typePermanent embargoen_US
dc.identifier.urihttps://theses.ubn.ru.nl/handle/123456789/12722
dc.language.isoenen_US
dc.thesis.facultyFaculteit der Sociale Wetenschappenen_US
dc.thesis.specialisationBachelor Artificial Intelligenceen_US
dc.thesis.studyprogrammeArtificial Intelligenceen_US
dc.thesis.typeBacheloren_US
dc.titleEffects of conversational memory on user experience in chatbotsen_US
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