Interventions for redesign. Is it time to move up a gear? A systematic analysis of the applicability of the QRM and L-STSD theories to diagnose, design and change organisational structures
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2018-02-06
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en
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Adopting design related theories to be able to cope with the changing business requirements of the 21st Century requires most of the time interventions for redesign. This research examines to what extent the theories of Quick Response Manufacturing (QRM) and Lowlands’ Sociotechnical System Design (L-STSD) are applicable to diagnose, design and change organisational structures. Results show that the QRM theory contains theoretical gaps regarding the design activity of organisational structures, whereas the L-STSD theory contains theoretical gaps regarding the actual change of organisational structures. The study shows that the similarities between both theories provide a rationale to mutually learn from each other’s principles.
The second part of this research aims to advance our knowledge about the pragmatic challenges when implementing QRM. Despite the fact that the QRM professionals confirmed the identified gaps within the theory of QRM, they typically find ways to deal with these in practice. Their opinions differ about the practical impact of these gaps and whether it is desirable and possible to fill these gaps. However, from a scientific perspective, it is desirable to provide clear, essential criteria to support the design activity and to provide guidelines for practical implementation.
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Faculteit der Managementwetenschappen