Including employees in decision making. A qualitative study into how participative decisions are made at NXP's Global NPI Test Center Nijmegen.
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2016-11-29
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en
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Abstract
Keeping employees satisfied and motivated is essential in order to retain them. One way to keep them satisfied and giving them a sense of autonomy is by involving employees in decision making. This research aims to gain insight into how participative decisions are made at the department GNTC-N at NXP. It aims to contribute to scientific insight in the area of participative decision making by integrating several participative decision making models and including situational factors and underlying reasons. A qualitative method is used to answer the research question. The results indicate that leaders at GNTC-N try to involve their employees in decision making as much as possible. Most decisions are made using a democratic II or laissez-faire style and main reasons for using these styles are commitment, reducing employee resistance, stimulating taking ownership and responsibility, and employee expertise. If the leader decides on his own this is often because of strategic reasons, time pressure, or a directive from higher levels. Recommendations to improve decision making at GNTC-N include making more use of the expertise of employees, indicating more clearly which decision making style will be used, and giving more explanation about strategic decisions made at a higher level and directives.
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Faculteit der Managementwetenschappen