Nurses' perceptions of COVID-19 as a facilitator or barrier to engagement in job crafting

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Purpose – The COVID-19 pandemic outbreak brought a high workload and many changes in nurses' daily work routines. As a result, nurses required job crafting. Although research demonstrates the importance of job crafting during a crisis, there was not much information available on nurses' perceptions to what extent COVID-19 could be a facilitator or barrier to engagement in job crafting. Therefore, the purpose of this study was to explore how nurses perceived the opportunity to add job crafting during times of COVID-19. Design/methodology/approach – This qualitative study used twelve semi-structured interviews with open-ended questions. Respondents consisted of nurses working in hospitals in the Netherlands. Findings – The results indicated that COVID-19 can be both a barrier and a facilitator for nurses' involvement in job crafting. One of the biggest barriers was that due to the high workload of COVID-19, there was no time for job crafting. On the other hand, COVID-19 can be a facilitator in various ways. For some nurses, the support and respect from the hospital and supervisors were high. COVID-19 causes nurses to think of solutions to reduce the high workload. Research limitations – There were a few limitations. There was too little focus on COVID-19 during the initial interviews. In addition, the study results are not generalizable because 12 interviews were conducted. Finally, this study did not look at the issue from different perspectives. Practical implications – This study contributes to a better understanding of nurses' perceptions of the possibility of job crafting in times of COVID-19. It gives Human Resource (HR) managers insight into how to provide opportunities for nurses to apply job crafting during crises such as COVID-19.
Faculteit der Managementwetenschappen