‘Do you mean… ?’ - Repair strategies in an intercultural business context Differences and non-differences between Hong-Kong Chinese and English speakers concerning the choice of other-initiated repair and the use of letting it pass in service encounters

Simple item page
dc.contributor.advisorDingemanse, M.
dc.contributor.advisorBaranova, J.
dc.contributor.authorLabusch, D.L.
dc.date.issued2021-08-30
dc.description.abstractIntercultural communication is prone to misunderstandings, perhaps because of cultural differences in perception and expression which lead to friction, even more so than intra-cultural communication. To facilitate mutual understanding, different strategies can be used to address miscommunication. The current study looks at the use of other-initiated repair and letting it pass between Hong-Kong Chinese and English (from the UK, USA, and Australia) speakers. Against this backdrop, the differences are viewed from a collectivist–individualist perspective. Other factors that may also be telling on cultural differences are knowledge and politeness. This study aimed to create a greater understanding of intercultural repair and the potential over-generalization of stereotypical cultural communication models. To do so, it analyzed Corpus-Data and performed a breaching experiment, looking at the use of other-initiated repair and letting it pass. The results do not show the differences in communication assumed by cultural models, however, this is a qualitative study and due to additional limitations, the results found here may also not be fully generalizable. It does however suggest more similarities in communication repair than potentially expected.en_US
dc.embargo.lift10000-01-01
dc.embargo.typePermanent embargoen_US
dc.identifier.urihttps://theses.ubn.ru.nl/handle/123456789/12536
dc.language.isoenen_US
dc.thesis.facultyFaculteit der Letterenen_US
dc.thesis.specialisationInternational Business Communicationen_US
dc.thesis.studyprogrammeMaster Communicatie- en informatiewetenschappenen_US
dc.thesis.typeMasteren_US
dc.title‘Do you mean… ?’ - Repair strategies in an intercultural business context Differences and non-differences between Hong-Kong Chinese and English speakers concerning the choice of other-initiated repair and the use of letting it pass in service encountersen_US
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Labusch, Debora 1047781-Master Thesis.pdf
Size:
2.72 MB
Format:
Adobe Portable Document Format
Download
Collections
Faculteit der Letteren