We want to do it our way! But we can't…

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2020-06-30
Language
en
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Heineken wants to implement autonomous teams at every brewery. A pilot has started at Area 1 of the packaging department of Heineken Den Bosch, but is facing problems with the effectiveness of the autonomous teams. The problems are expected to be the result of a poorly designed Division of Work (DoW) and/or a poorly designed Human Resources (HR) of the teams. Therefore, this research was aimed at making recommendations to improve the DoW and the HR of the teams at Area 1 of the Packaging department of Heineken Den Bosch for the purpose of effective autonomous teams, by generating insight in the similarities and differences between the desired and the actual situation concerning effective autonomous teams and its DoW and HR. To reach this goal, a gap-analysis was performed. The desired situation as described in the theory, concerning the effective autonomous teams and its design of the DoW and the HR, was compared with the actual situation by conducting semi-structured interviews with operators and managers of Area 1. As a result, Area 1 does not have effective autonomous teams. The DoW of the teams is well designed. HR of teams is not well designed.
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Faculteit der Managementwetenschappen