Boosting with Friction: The Effects of Design Friction on Deliberation in the Context of Privacy Decisions
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2020-07-01
Language
en
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Abstract
People face privacy decisions every day. Digital consent forms aim
to acquire consent by a user, but often fail in this aspect by nudging
a user towards a certain direction. The user is pushed to make a non-
deliberate choice, often resulting in a privacy-unfriendly decision. While
quite a lot is known about design patterns that can foster this type of
behavior, not much is known about design patterns that can boost decision
making, to empower a user to make a more deliberate decision. This study
investigates the use of a design pattern called friction to bring forth this
deliberation. We looked at the privacy decision, deliberation and user
experience of our participants when interacting with a friction pattern
compared to a neutral design. Even though no signi cant results were
found for these three factors, we do have ground for further research on
the matter.
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Faculteit der Sociale Wetenschappen