Using Boundary Spanning Mechanisms for Sharing Information During the Implementation of ERP Systems
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2021-07-09
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en
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Abstract
The current work is about obtaining insights about spanning knowledge boundaries in an ERP implementation process, to enhance the understanding of designing and implementing an ERP system. The insights have been obtained by performing a case study at an organisation called Abiom. By hosting semi-structured interviews and a focus-group session, the researcher has found indications for the importance of utilizing the complementary nature of boundary spanning mechanisms. The current research finds critical factors that largely affect the implementation process for better or worse. Boundaries encountered within these factors are found to be individually responsive to boundary spanning mechanisms and, thus, need to be approached separately. The findings of the current study have severe implications for both literature as well as practice. Firstly, the result does not reflect existing literature or touch upon unexplored knowledge. Secondly, knowledge sharing is found to be essential within organisations, and knowing how to deal with knowledge boundaries can be real revelations for organisations
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Faculteit der Managementwetenschappen