The Paradoxical Impact of Mobile Health Applications: Why People Stop Using Them.
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2021-06-29
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en
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The objective of this study was to gain insight into what paradoxes users of mobile health applications (mHealth apps) experience and why people stop using mHealth apps. The results of the interviews and Sentence Completions Method among 12 respondents who stopped using mHealth apps revealed five main paradoxes were experienced and showed several reasons why these people stopped using the apps. Furthermore, the results indicated different phases when using mHealth apps. The first phase consists of the initial motivation, whereas respondents value receiving support of mHealth apps and receiving factual self-tracking information. Hereafter, respondents experienced positive and negative aspects of the apps that resulted in the paradoxes that were identified. These five paradoxes are integration/ disintegration, self-control/ external control, confirmation/ disconfirmation, individual/ community, and motivation/ demotivation. When the dark sides of mHealth apps dominate, and the wrong side of the paradox has the upper hand, people stopped using the mHealth apps. Moreover, the results indicate respondents had experienced several negative aspects before they stopped using the apps. The most prevalent were frustration, pressure, and the time-consuming aspect
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Faculteit der Managementwetenschappen