Trust through a screen THE INFLUENCE OF VIDEO CONFERENCING TECHNOLOGY ON TRUST IN HIGHER EDUCATION.
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2021-07-07
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en
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Abstract
Due to the COVID-19 pandemic, universities were forced to continue their educational program online with the use of video conferencing technologies, such as Zoom and Cisco Webex. This changes the way students follow their education and the way teachers give lectures. Trust is seen as an important value in higher education and is normally not done through a screen.
The research aim is to get more insight into the influence that video conferencing technologies have on the trust of students at the Radboud University. The following research question is formulated, “How do video conferencing technologies (e.g., Zoom and Cisco Webex), used for online education, influence the trust of students at Radboud University Nijmegen?”. In order to answer this research question a qualitative approach is applied, where students of the Radboud University were interviewed via semi-structured interviews and vignettes.
The findings show that video conferencing technologies does partially influence the trust of students at Radboud University. The influence is partial as in some situations the trust of students was not changed due to the video conferencing technologies. Moreover, it could be concluded that communication plays a role in trust. Future research is recommended for theory as well as for practice.
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Faculteit der Managementwetenschappen