Trust through a screen THE INFLUENCE OF VIDEO CONFERENCING TECHNOLOGY ON TRUST IN HIGHER EDUCATION.
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2021-07-14
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en
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Abstract
Due to the COVID-19 pandemic, universities were forced to continue their educational program online with the use of video conferencing technologies, such as Zoom and Cisco Webex. This switch changed a lot for most people. Moreover, video conferencing technology changes the way students follow their education and the way teachers give lectures. Trust is seen as an important value in higher education and is normally not done through a screen.
The research aim is to get more insight into the influence that video conferencing technologies such as Zoom have on the trust of students at the Radboud University. To get these insights, a research question was needed, which is “How do video conferencing technologies (e.g., Zoom and Cisco Webex), used for online education, influence the trust of students at Radboud University Nijmegen?”. In order to answer this research question a qualitative approach is applied, where students of the Radboud University were interviewed via semi-structured interviews and interviews using vignettes.
The findings show that video conferencing technologies such as Zoom and Cisco Webex does influence the trust of students at Radboud University. However, it only influences partially. The influence is partial as in some situations the trust of students was not changed due to the video conferencing technologies. Moreover, it was found that communication played a role in the four constructs of trust. Therefore, it could be concluded that communication is an overarching variable in this research.
By conducting this research new insights about trust in relation to video conferencing technology were made. The theoretical findings give the opportunity for future research on the role of communication in trust. The practical implications could help Radboud University to maintain or improve the trust of students.
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Faculteit der Managementwetenschappen