Bright Side or Dark Light; Paradoxes in Mobile Health Applications
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2020-07-03
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en
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This research aims to find the key paradoxes that occur due to the use of mHealth apps. The structure of the research is based on three substantial studies regarding technology paradoxes. An online survey was conducted with a sample of 151 respondents to obtain generalizable results. SPSS Amos was used to conduct a confirmatory factory analysis. Consequently, a measure labelled as Degree of Burden was applied to calculate the presence and weight of each paradox. This measure combined the average score of the items of one aspect with the average score of the items of the other aspect. The findings demonstrate that only three of the ten proposed paradoxes could be confirmed. The most prominent of all paradoxes was Fulfils/Creates needs, which was first confirmed by Mick & Fournier (1998). Additionally, Self-control/External control, and Empowerment/Enslavement appeared to be prevalent and rather prominent paradoxes. In this context, paradoxes should elicit both positive as well as negative emotions. However, results showed mainly positive emotions were triggered by the use of mHealth apps. Moreover, due to the quality of the measurement model, results have to be scrutinized and interpreted carefully. Nonetheless, multiple paradoxes are confirmed to occur due to use of mHealth apps in this research. This research has contributed to academic literature as generalizable results have extended the knowledge regarding the existence of paradoxes in technology use and the domain of mHealth apps specifically.
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Faculteit der Managementwetenschappen