Effect of Inclusion and Modern Diversity Management on the Relationship of Diversity and OCB
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2022-08-23
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en
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Regardless of the industry, for a company that operates in the 21st Century, globalization and workforce diversity are unquestionably significant factors shaping organizational operations. Research in recent years has asserted diversity as an important influence on organizational performance, though empirical evidence is inconsistent. Scholars are in search of moderators of this relationship. Therefore, we investigate how diversity affects organizational citizenship behavior, as well as how inclusion, diversity practices and their interactions, as moderators, affect diversity on OCB. Hierarchical Linear Regression Analyses were used to examine the links between diversity, inclusion, diversity practices, and OCB. Results showed that diversity did not significantly predict OCB whereas Inclusion and the interaction of it as well as the interaction between diversity and the communication of a diversity policy did. Diversity and a diversity policy did not affect OCB significantly. Low reliability of the communication of diversity policy/practice illustrates a gap to discover precisely what kind of perceived communication of diversity might be most efficient in supporting a diverse workforce in retaining its organizational value and personal experience at the organization. It is advised to improve inclusion as it had the greatest effect on OCB to allow a diverse workforce to be able to bring their unique values to organizations. The complex relationship between diversity and performance warrants careful assessment of various organizational areas and to create specific action plans focused on inclusion.
Keywords: organizational citizenship behavior, diversity, inclusion, human resource management, workforce diversity, diversity policy
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Faculteit der Sociale Wetenschappen